Question 1

Is it legal to buy diabetic supplies without a prescription?

Accepted Answer

Yes. Test strips, CGM sensors, and lancets are sold over the counter and do not require a prescription. Buying them from us is the same as buying them at a pharmacy — the difference is the price.

Question 2

Are your supplies safe and authentic?

Accepted Answer

Yes. Every item we sell is a factory-sealed, brand-name product in original packaging. We inspect each item for seal integrity, expiration date, and packaging condition before it is offered for sale. We never sell opened, expired, or tampered products.

Question 3

How much can I save buying from Express Diabetics?

Accepted Answer

Prices vary by product, but our direct-to-consumer pricing is set well below typical retail. For uninsured and underinsured customers, the savings on CGM sensors and test strips can be significant compared to pharmacy prices.

Question 4

Do you ship nationwide?

Accepted Answer

Yes. We ship to all 48 continental states.

Question 5

What is your return policy?

Accepted Answer

Because we sell sealed medical supplies, all sales are final. This is a standard safety practice across the medical supply industry — it guarantees that every product we sell has remained in our verified chain of custody and was never returned from an unknown environment. Please review your order carefully before purchasing.

Question 6

What payment methods do you accept?

Accepted Answer

Orders are processed securely through Shopify checkout, which accepts all major credit and debit cards and other standard payment options.

Question 7

What supplies can I sell?

Accepted Answer

We buy factory-sealed, unexpired, brand-name test strips, continuous glucose monitors (including Dexcom G7 and OneTouch Ultra Blue lines), insulin pump supplies, and lancets. Every item must be completely unopened, free of box damage, and carry a clear factory seal.

Question 8

What are the expiration date requirements?

Accepted Answer

Supplies must have at least ten (10) months of remaining shelf life from the date our facility receives your package to qualify for our best pricing.

Question 9

What can I NOT sell?

Accepted Answer

We cannot accept opened or damaged products, expired products, insulin, or any supplies obtained through Medicare, Medicaid, or another government program. Government-funded supplies often carry a printed label, a "Government Payee" or "DME" marking, or a red line on the packaging. These cannot be legally resold.

Question 10

How long does payment take?

Accepted Answer

Once your trackable shipment arrives at our Tampa Bay facility, we inspect it within 24 to 48 business hours. After we confirm seal integrity and verify your items, electronic payment through Zelle or PayPal clears within one business day.

Question 11

Do I pay for shipping when I sell?

Accepted Answer

Never. When you accept a quote, we email you a prepaid shipping label. Shipping is always free for sellers.

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